vordo
Well-Known Member
- First Name
- Mark
- Joined
- May 4, 2023
- Threads
- 0
- Messages
- 57
- Reaction score
- 36
- Location
- Topanga, CA
- Vehicles
- Tesla S, Rav4 EV
- Occupation
- Film Music Editor
Update- 2 days removed from our planned delivery date. The rental car they offered was a small sedan. We had talked about the fact that I have 3 kids in carseats. We were asked to pay the difference for a vehicle that that fits our family. Absolute zero resolution for when we may expected delivery of new R1S. Iām simply back (as of this morning) into having access to the shop. I was told there are 2 with my preferred exterior spec, but white interior (cannot do with kids). Asked if they can ship others from service centers that fit my spec and they said no (this is a wonāt vs canāt scenario). My guide is fully unresponsive (see image). Again- This is not a scenario of Rivian doing me a favor by not delivering a defective vehicle.
I went through that - they usually respond - I found that if you have a delivery specialist, they are usually more responsive. I also have 3 small kids and they asked if I wanted a sedan or an SUV - I said SUV and actually got one smaller than they had offered as it was TOO big. I'd call in and be polite. My guide also ghosted me (he actually was out sick) but the delivery specialist has been relatively responsive.
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