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Delivery Nightmare

vordo

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Update- 2 days removed from our planned delivery date. The rental car they offered was a small sedan. We had talked about the fact that I have 3 kids in carseats. We were asked to pay the difference for a vehicle that that fits our family. Absolute zero resolution for when we may expected delivery of new R1S. Iā€™m simply back (as of this morning) into having access to the shop. I was told there are 2 with my preferred exterior spec, but white interior (cannot do with kids). Asked if they can ship others from service centers that fit my spec and they said no (this is a wonā€™t vs canā€™t scenario). My guide is fully unresponsive (see image). Again- This is not a scenario of Rivian doing me a favor by not delivering a defective vehicle.

IMG_3983.jpeg

I went through that - they usually respond - I found that if you have a delivery specialist, they are usually more responsive. I also have 3 small kids and they asked if I wanted a sedan or an SUV - I said SUV and actually got one smaller than they had offered as it was TOO big. I'd call in and be polite. My guide also ghosted me (he actually was out sick) but the delivery specialist has been relatively responsive.
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crashmtb

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Pure nitrogen is better than what your compressor delivers. When your tires are filled by ā€œpureā€ nitrogen, their tire pressure is not affected by ambient temperature. This is important if you live in a place like I do where thereā€™s a 40 degree air temperature swing every day.
Unless you have two valves on the wheel to purge out all the air and replace with nitrogen, and the same setup for top upsā€¦it is a gimmick. Dry compressed air is more than fine for any street driven vehicle.
 

atebit

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Donā€™t forget to pay the market adjustment and the underbody coating.
Ya, that TruCoat, ya know, they apply that at the factoryā€¦

Rivian R1T R1S Delivery Nightmare 1686436761441
 

rubix115

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Update- 2 days removed from our planned delivery date. The rental car they offered was a small sedan. We had talked about the fact that I have 3 kids in carseats. We were asked to pay the difference for a vehicle that that fits our family. Absolute zero resolution for when we may expected delivery of new R1S. Iā€™m simply back (as of this morning) into having access to the shop. I was told there are 2 with my preferred exterior spec, but white interior (cannot do with kids). Asked if they can ship others from service centers that fit my spec and they said no (this is a wonā€™t vs canā€™t scenario). My guide is fully unresponsive (see image). Again- This is not a scenario of Rivian doing me a favor by not delivering a defective vehicle.

IMG_3983.jpeg
You are a saint for putting up with this crap.. while i hate dealerships, the online buying experience has got to be better.

I have a tesla as well - my last model S purchase required me to "accept the vehicle" before they'd let me see the inside. Make it make sense! so dumb
 
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aburke00

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You are a saint for putting up with this crap.. while i hate dealerships, the online buying experience has got to be better.

I have a tesla as well - my last model S purchase required me to "accept the vehicle" before they'd let me see the inside. Make it make sense! so dumb
In an effort to remain objective and not just bash the bad. I did get an update last night and some texts today. It seems like they have another vehicle of my exact build on-site and undergoing inspection today. I hope to be able to pick it up within the next couple days, but TBD. A one week delay, all things considered, is not too bad. But when this went from picking up a car the next day after having paid already, to an indefinite timeline, I feel like I was justifiably frustrated.

Your Tesla experience of having to "accept the vehicle" before seeing the inside is ridiculous.
 

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aburke00

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I went through that - they usually respond - I found that if you have a delivery specialist, they are usually more responsive. I also have 3 small kids and they asked if I wanted a sedan or an SUV - I said SUV and actually got one smaller than they had offered as it was TOO big. I'd call in and be polite. My guide also ghosted me (he actually was out sick) but the delivery specialist has been relatively responsive.
I 100% agree with your note on the delivery specialist. Way more helpful than my guide. I've resorted to asking them to help create a sense of urgency. With that, I have an update (from them) that another vehicle fitting my spec has arrived and is being inspected. They have been the first line of communication as of late and then I'll get a text from my guide taking credit for having worked hard to fix this for me. Again - cannot agree with you more on the helpfulness of the delivery specialist vs guide.
 

vordo

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In an effort to remain objective and not just bash the bad. I did get an update last night and some texts today. It seems like they have another vehicle of my exact build on-site and undergoing inspection today. I hope to be able to pick it up within the next couple days, but TBD. A one week delay, all things considered, is not too bad. But when this went from picking up a car the next day after having paid already, to an indefinite timeline, I feel like I was justifiably frustrated.
Congrats - I hope this one works out for you. I've been told that my R1T would be available sometime this week but it's been radio silence for the last 2 days. At this rate your 'new truck' will get to you faster than my 'old one' which I haven't received as of yet. I wonder if I had access to the shop, something more 'available...'
 

Scoiatael

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You dealer haters can chime in, but this is another case where a local dealer, one who lives in your neighborhood or town can and would provide better service and you'd get to visually see the car before paying for it. I'll shut up now and wait for it.....3.....2.....1........ :surprised:
Yep, and sitting through 4 hours of paperwork, having to negotiate the markup they decided to add last minute.
 

Sculpix

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I went through that - they usually respond - I found that if you have a delivery specialist, they are usually more responsive. I also have 3 small kids and they asked if I wanted a sedan or an SUV - I said SUV and actually got one smaller than they had offered as it was TOO big. I'd call in and be polite. My guide also ghosted me (he actually was out sick) but the delivery specialist has been relatively responsive.
I've never heard of a delivery specialist. Do they work right out of the delivery centers?

I would love a single person to ask questions to that actually gets back to me. Almost every time I get a response it's from adifferent person and they round robin within the team, but problem is no one ever responds in a reasonable amount of time. Only once in a while they they will stop responding for a couple days maybe more
 

COdogman

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I've never heard of a delivery specialist. Do they work right out of the delivery centers?

I would love a single person to ask questions to that actually gets back to me. Almost every time I get a response it's from adifferent person and they round robin within the team, but problem is no one ever responds in a reasonable amount of time. Only once in a while they they will stop responding for a couple days maybe more
Yes, the delivery specialists are the people at the service centers who give you a quick tutorial of your vehicle then have you sign that you accept it. After that you still have the 7 day period to return it if you arenā€™t happy.

If your Rivianā€™s VIN was changed before it arrived at the service center itā€™s likely you havenā€™t been assigned a delivery specialist and I would continue trying to work with your guide and/ or customer service. The delivery specialist will be assigned when you vehicle reaches your closest service center.

Itā€™s not ideal, but you are not the only one to have trouble reaching your guide - many others have gone through the same things. Mine disappeared shortly before I was supposed to take delivery, then I waited 2 months with no answers. Turns out my guide had received a promotion and my truck was delayed at the factory because they were backed up doing PPF applications. So it wasnā€™t intentional but it also was an explanation.

The good news is that once your vehicle actually does reach the service center the process is easy and you can forget about all the other BS. I would still choose the Rivian purchase process over having to deal with a stealership every time.
 

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Aardvark

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The guide experience seems to vary from person to person. My experience was excellent. My guide always responded to email questions within a few hours. And once he responded to an email by calling me about 10 minutes later. I only contacted him less than 5 times and tried not to pepper him with a bunch of questions.
I can certainly empathize with the very frustrated folks who's guide goes radio silent on them.
 

vordo

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I've never heard of a delivery specialist. Do they work right out of the delivery centers?

I would love a single person to ask questions to that actually gets back to me. Almost every time I get a response it's from adifferent person and they round robin within the team, but problem is no one ever responds in a reasonable amount of time. Only once in a while they they will stop responding for a couple days maybe more
my situation was perhaps unusual- my T was at the service center ready for pickup and the night before they backed into a pillar and put in a 3in ā€˜creaseā€™ in the drivers side rear quarter panel. At that point I was already talking to the delivery specialist as I already had a pick up appointmentā€¦
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