aburke00
Member
- Thread starter
- #1
Not sure if I’m mostly venting or looking to see if others have dealt with the same, but Rivian royally screwed up what was supposed to be my delivery tomorrrow after years of waiting (like we all have waited). Here’s the details-
I was slated for a July-Sept delivery of an R1S but watched their “ready for delivery” selection religiously to see if my exact configuration popped up. It did and I grabbed it. Took about 2 week with the portal saying “delivery scheduling available soon then last Friday at 5pm central I got a text saying vehicle cleared inspection and I could pick up the vehicle as soon as 6/6 at noon. I immediately responded that 6/6 at noon would be great. They misspoke and said payment needed to be submitted 6/7 by 3pm, but I figured out (over the weekend) that they meant to say 3pm on 6/5. Had to scramble a bit with banks opening just today and needing to move cash around but I got it done, then around 3pm today (shortly after wire was sent), I get notice that my delivery is canceled. No explanation. Naturally I reach out to the person to texted me Friday as well as my guide. They were responsive but couldn’t/wouldn’t share details and started asking if I had flexibility on vehicle specs while they look for another vehicle. Keep in mind I don’t know why delivery was canceled still. I had to get more aggressive than I prefer to get a call today with an explanation for what happened. Ultimately, the vehicle apparently should never have left the plant and on final inspection for release they noted the hold. Sadly I sold my current/former SUV yesterday. To their credit, they are getting a rental for me and trying to find another vehicle that fits my specs quickly, but they have no idea what my timeline looks like now. To say I have a sour taste in my mouth about Rivian right now would be a massive understatement.
Has this happened to others?
I was slated for a July-Sept delivery of an R1S but watched their “ready for delivery” selection religiously to see if my exact configuration popped up. It did and I grabbed it. Took about 2 week with the portal saying “delivery scheduling available soon then last Friday at 5pm central I got a text saying vehicle cleared inspection and I could pick up the vehicle as soon as 6/6 at noon. I immediately responded that 6/6 at noon would be great. They misspoke and said payment needed to be submitted 6/7 by 3pm, but I figured out (over the weekend) that they meant to say 3pm on 6/5. Had to scramble a bit with banks opening just today and needing to move cash around but I got it done, then around 3pm today (shortly after wire was sent), I get notice that my delivery is canceled. No explanation. Naturally I reach out to the person to texted me Friday as well as my guide. They were responsive but couldn’t/wouldn’t share details and started asking if I had flexibility on vehicle specs while they look for another vehicle. Keep in mind I don’t know why delivery was canceled still. I had to get more aggressive than I prefer to get a call today with an explanation for what happened. Ultimately, the vehicle apparently should never have left the plant and on final inspection for release they noted the hold. Sadly I sold my current/former SUV yesterday. To their credit, they are getting a rental for me and trying to find another vehicle that fits my specs quickly, but they have no idea what my timeline looks like now. To say I have a sour taste in my mouth about Rivian right now would be a massive understatement.
Has this happened to others?
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