Formosan
Member
- Thread starter
- #1
Date: 03/18/25
Location: Seattle
Trade-in vehicle: Model Y
Pick-up vehicle: R1S performance max pack + XPEL Stealth wrap
After reviewing all the forums related to Rivian over the past two months, I decided to share my experience to help ease the anxiety of prospective owners. I had prepared a checklist of items to inspect, including exterior/interior squeaks, battery health, range calibration, windows, and more. I was the first customer of the day with an 8:30 AM appointment.
To summarize, I was generally satisfied with the quality control (QC) they performed, though there was one caveat (explained below). I learned that two major inspections are conducted before the vehicle reaches the customer: one at the factory and another at the delivery siteāat least, thatās how itās supposed to work.
My entire session lasted about 1.5 hours as I was thorough in ensuring nothing was overlooked. The phone key pairing process went smoothly without issues. We also set up Gear Guard using a USB-C drive (unlike my Tesla, which used USB). I brought my own drive to ensure Gear Guard worked properly. Afterward, I spent about an hour in the service center parking lot installing all my accessories. During this time, an error appeared on the screen: "Rear defrost not in service." I immediately returned the vehicle to the service center, where they took it back into "service." This process took about 45 minutes, and all they did was a reset. While inconvenient, I was glad it happened while I was still there so I could observe how they handled customer concerns.
As a result, my entire morning was spent at the delivery/service center. While there, I noticed that new customers were arriving approximately every 30 minutes to pick up their vehicles. Out of curiosity, I asked how many vehicles they sell per week. They mentioned it varies between 20 and 120 vehicles depending on the season. Assuming an average of 70 vehicles per week at ~$90k per car, this equates to ~$25 million per month or ~$300 million annually from the Seattle site alone.
One last note, for those curious about the NACS adapter: it is no longer included as part of the package. Regarding referral perks, the salesperson told me that the 6-month free RAN charging was still in place, but we will see. The points are supposed to arrive in a couple of weeks.
Location: Seattle
Trade-in vehicle: Model Y
Pick-up vehicle: R1S performance max pack + XPEL Stealth wrap
After reviewing all the forums related to Rivian over the past two months, I decided to share my experience to help ease the anxiety of prospective owners. I had prepared a checklist of items to inspect, including exterior/interior squeaks, battery health, range calibration, windows, and more. I was the first customer of the day with an 8:30 AM appointment.
To summarize, I was generally satisfied with the quality control (QC) they performed, though there was one caveat (explained below). I learned that two major inspections are conducted before the vehicle reaches the customer: one at the factory and another at the delivery siteāat least, thatās how itās supposed to work.
My entire session lasted about 1.5 hours as I was thorough in ensuring nothing was overlooked. The phone key pairing process went smoothly without issues. We also set up Gear Guard using a USB-C drive (unlike my Tesla, which used USB). I brought my own drive to ensure Gear Guard worked properly. Afterward, I spent about an hour in the service center parking lot installing all my accessories. During this time, an error appeared on the screen: "Rear defrost not in service." I immediately returned the vehicle to the service center, where they took it back into "service." This process took about 45 minutes, and all they did was a reset. While inconvenient, I was glad it happened while I was still there so I could observe how they handled customer concerns.
As a result, my entire morning was spent at the delivery/service center. While there, I noticed that new customers were arriving approximately every 30 minutes to pick up their vehicles. Out of curiosity, I asked how many vehicles they sell per week. They mentioned it varies between 20 and 120 vehicles depending on the season. Assuming an average of 70 vehicles per week at ~$90k per car, this equates to ~$25 million per month or ~$300 million annually from the Seattle site alone.
One last note, for those curious about the NACS adapter: it is no longer included as part of the package. Regarding referral perks, the salesperson told me that the 6-month free RAN charging was still in place, but we will see. The points are supposed to arrive in a couple of weeks.
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