Bevans
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- Brent
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Announcing our new "CLUBS" section where you can join or create a Rivian club or group! You can use this new feature to conveniently plan and discuss local events, gatherings or other club/group related topics.
So we encourage you to join (or start) special-interest and regional-based Rivian clubs at: https://www.rivianforums.com/forum/group-categories/clubs-groups.1/
They are in large part to blame for overloaded service centers because they cannot build vehicles without panel fit issues which then requires a SC not a mobile visit. They only have around 20000 vehicles on the road and most of their SCs seem to be quoting 3+ months for service. If they could improve their manufacture and QC at the factory then they would relieve pressure on the SCs.I think Rivian overestimated the ability to get approval in business backwards states like Carolinas, Pennsylvania, etc. and is now paying the price with long distances and overloaded regional SCs, as well as underestimating the amount of tickets they would have At the SCs. So now they are not just production constrained, thry have a terrible SC bottleneck in some regions. It Is better to push out delivery than create even more logjams, A pissed off customer who gets delayed delivery is one thing. Being unable to service deliveries and getting slammed with Lemon Law due to failure to fix in a timely manner is a whole different issue.
I think perspective here is needed. These vehicles didn’t exist and no one built them before now. There’s gonna be some QC issues with a brand new manufacturer AND a brand new vehicle. I think Rivian is doing a great job for where they are at in the manufacturing process.They are in large part to blame for overloaded service centers because they cannot build vehicles without panel fit issues which then requires a SC not a mobile visit. They only have around 20000 vehicles on the road and most of their SCs seem to be quoting 3+ months for service. If they could improve their manufacture and QC at the factory then they would relieve pressure on the SCs.
No debate that improving QC will ease the pressure on the service centers. The long waits are not happening everywhere, however. They seem to be more prevalent in areas where they built a temporary location or a center that was too small to handle the local sales volume. The PNW has this issue and they have by far the highest concentration of Rivians right now. CO is not far behind but so far we are not seeing the same types of complaints about our service center. Other places having this issue are where one center is attempting to service too big an area, like Brooklyn covering NY/ NJ/ PA. That is a mistake on their part, but states like NJ and PA are also not making it easy for them to sell and service. So it is Rivian’s fault but not 100%.They are in large part to blame for overloaded service centers because they cannot build vehicles without panel fit issues which then requires a SC not a mobile visit. They only have around 20000 vehicles on the road and most of their SCs seem to be quoting 3+ months for service. If they could improve their manufacture and QC at the factory then they would relieve pressure on the SCs.
Agree. It's not realistic to expect Rivian to perform like Toyota/GM/Ford/BMW/etc. Some Rivian buyers understand Rivian is a startup and know what that entails and are willing to tolerate it to various levels. Others just demand a new vehicle on their own terms as if they were buying from a legacy company. They probably should have done better homework, are not risk tolerant and should not be Rivian customers.I think perspective here is needed. These vehicles didn’t exist and no one built them before now. There’s gonna be some QC issues with a brand new manufacturer AND a brand new vehicle. I think Rivian is doing a great job for where they are at in the manufacturing process.
Tesla, and every other startup who has entered mass production has had the same sort of issues.
I am tolerant of issues and Rivian seem reliable for crucial reliability issues with seemingly be try low critical failures (communication modules, motors, battery packs etc). My point was panel fit, wind noise and wheel alignment seem to be regular issues and are relatively simple to fix. These are the issues sending people to go back to the SC to get fixed and have led to very long wait times and a throttling of deliveries to certain areas.Agree. It's not realistic to expect Rivian to perform like Toyota/GM/Ford/BMW/etc. Some Rivian buyers understand Rivian is a startup and know what that entails and are willing to tolerate it to various levels. Others just demand a new vehicle on their own terms as if they were buying from a legacy company. They probably should have done better homework, are not risk tolerant and should not be Rivian customers.
I would argue that more or less Rivian IS acting like a legacy manufacturer. Look at how many recalls the Bronco has had, or Toyota with all their deadly airbags and Kia with their brakes now. In mass production stuff is going to happen and it seems like some of the people here are expecting Rivian to put out a product that rivals Rolls Royce for a hundred grand. It's not going to happen. If you want perfect get out your wallet because that means one off hand made vehicle. You can measure the panel gaps in a Rolls and they will be perfect, because someone else already measured them.Agree. It's not realistic to expect Rivian to perform like Toyota/GM/Ford/BMW/etc. Some Rivian buyers understand Rivian is a startup and know what that entails and are willing to tolerate it to various levels. Others just demand a new vehicle on their own terms as if they were buying from a legacy company. They probably should have done better homework, are not risk tolerant and should not be Rivian customers.
I agree Brooklyn is covering too large an area and this was predictable. Delaware, Maryland, New York State and NJ allow service facilities and yet none are open other than Brooklyn. There. Has been the fiasco of opening a temporary DC service center (when volumes were very low in mid 2022), then close it before the permanent center opened, which has since been delayed and now a new temporary facility may open. Covering an area from Virginia to Maine with three centers was obviously poor planning and they have had 2 plus years to rectify.No debate that improving QC will ease the pressure on the service centers. The long waits are not happening everywhere, however. They seem to be more prevalent in areas where they built a temporary location or a center that was too small to handle the local sales volume. The PNW has this issue and they have by far the highest concentration of Rivians right now. CO is not far behind but so far we are not seeing the same types of complaints about our service center. Other places having this issue are where one center is attempting to service too big an area, like Brooklyn covering NY/ NJ/ PA. That is a mistake on their part, but states like NJ and PA are also not making it easy for them to sell and service. So it is Rivian’s fault but not 100%.
It’s not accurate to say they “cannot” build vehicles without panel gaps. The majority of people here in the forums who post about it say their trucks are fine and don’t have this issue. It takes many years of manufacturing to get those perfect panel gaps. TBH Rivian is doing pretty well for a brand new manufacturer.
The panel gap on my two <$30k Mazdas were perfect so it isn’t only Rolls Royces that have this down. It is not too much to expect the charge port to open and not rub or for the hood to be aligned with the fenders.I would argue that more or less Rivian IS acting like a legacy manufacturer. Look at how many recalls the Bronco has had, or Toyota with all their deadly airbags and Kia with their brakes now. In mass production stuff is going to happen and it seems like some of the people here are expecting Rivian to put out a product that rivals Rolls Royce for a hundred grand. It's not going to happen. If you want perfect get out your wallet because that means one off hand made vehicle. You can measure the panel gaps in a Rolls and they will be perfect, because someone else already measured them.
I do 100% agree that some people need to be more accepting or to buy something from a more tried and true brand. If you are going with a startup there will be growing pains.