Delay for body parts? Pls help if you can.

[KarmaR1S]

My husband got in a minor fender bender with my brand new R1S. We took it to the only certified shop in Vegas and waited patiently. And then waited and waited with nothing for a month. It’s now been almost 6 weeks and the shop says they have been waiting on a headlight. They say it is a supply and demand situation with Rivian not having a surplus of parts. What? Is this true? I am so upset. Does anyone know who I can call or get through to at Rivian as a customer to see about getting this expedited? Or am I just out of luck? Please help.

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[DD4ST]

Not a perfect solution, but perhaps there is one “used”, i.e., salvaged that could be installed. Even better, get Rivian to agree to replace with a new part when available. In fact, Rivian may even have some from the vehicles they’ve recaptured that had significant issues. It may take a little of your own gumshoeing to make this work. I doubt the repair shop wants to accept the liability of a used part when new is specified. Just my two cents….

 

[mkennedy1996]

My husband got in a minor fender bender with my brand new R1S. We took it to the only certified shop in Vegas and waited patiently. And then waited and waited with nothing for a month. It’s now been almost 6 weeks and the shop says they have been waiting on a headlight. They say it is a supply and demand situation with Rivian not having a surplus of parts. What? Is this true? I am so upset. Does anyone know who I can call or get through to at Rivian as a customer to see about getting this expedited? Or am I just out of luck? Please help.

I just got mine back after nearly 4 months waiting for a door panel. Car was driveable and the certified shop refused to order parts before taking the car in. So it sat there for 3 months before they worked on in. They did not charge it and ran the HV to zero and killed both 12V batteries, which had to be replaced.
Make sure the shop is keeping it charged.

 

[LF699]

There are several available on eBay and many are probably in new condition. They say 2025 and may be a possible solution as insurance may not require new parts.

 

[KarmaR1S]

THanks for this. Passing it on to my husband.

 

[KarmaR1S]

I just got mine back after nearly 4 months waiting for a door panel. Car was driveable and the certified shop refused to order parts before taking the car in. So it sat there for 3 months before they worked on in. They did not charge it and ran the HV to zero and killed both 12V batteries, which had to be replaced.
Make sure the shop is keeping it charged.

Thanks for the info!!

 

[beatle]

I've been waiting 5 weeks for a replacement panel. One came in 2 weeks ago but was damaged, so they ordered another one and that hasn't come in yet.

 

[KarmaR1S]

Thanks. I’m hoping for the best. Just want to make sure she is taken care of at the shop while I wait. Funny your handle is Beatle. That’s my son’s nickname. I’m going to take that as a positive sign for us both.

 

[iansriv]

My non-Rivian car ran over a maintenance hole. It was protruding a few inches off the road surface but enough to take out the carbon fibre splitter. It took eight months to source and repair. It's not just Rivian. All the best.

 

[beatle]

Thanks. I’m hoping for the best. Just want to make sure she is taken care of at the shop while I wait. Funny your handle is Beatle. That’s my son’s nickname. I’m going to take that as a positive sign for us both.

Good luck, mom!

 

[HotPocket]

I've bought a headlight off eBay and installed it. It was pretty easy. LMK if you need directions.

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