FutureTruck
Well-Known Member
- Thread starter
- #1
Last month I had a slow leak in a tire and decided it was time to get the tires rotated so I headed into a local tire shop (with my EV SportLine Jack Pucks) to have it all done. The nearest Rivian service center is almost 4 hours away from me. (Orlando)
After the flat repair and rotation was finished the tire tech came out and said that the front passenger side CV and brake was covered in grease and I would want to get that looked at. (Pictured below)
I sent in photos via the Rivian app and made an appt at the Orlando service center over the phone. I asked them for a time quote as the Rivian is my only vehicle and I needed to know how long it would take. Would I need to rent a vehicle? Would the vehicle be done in two hours or two weeks? They couldn't tell me over the phone, so I just decided to make the appointment on a Friday in the morning and hope to have it done by the end of the day and not have to rent a vehicle to drive home and return later. But, I get that they don't have all their processes in order yet. And they may not have known exactly what needed to be done from my pictures and description until they actually had the vehicle in their possession.
I arrived at the service center in the morning and was greeted by someone outside who brought me in, introduced me to my rep for the day and she got me all setup. Unfortunately, I never use any key other than my phone, and of course I didn't bring my fob or card that day. So, the service rep had me add the tech to the truck through the rivian app and that gave him full access. No big deal.
My tech told me it would take him 2-3 hours IF he had the parts in stock. So, he went and checked and said yes he had the CV axle replacement that was needed. I assumed I was just going to wait in the waiting area (they don't have one by the way, just a few chairs in a corner of their office, they don't have a separate waiting area like a typical vehicle service center or dealer would have) so the rep was able to get me a Loaner R1T (Green with 22's) and I was off to enjoy sunny Orlando for a few hours while they worked on my truck. Got a call a few hours later and returned to pick up my truck. Only had to hit the EA Charger in Daytona Beach for 27 minutes to get me plenty of buffer to get home.
All in all my Orlando service center experience was great, the employees were very professional and efficient. And getting a loaner R1T for a few hours instead of sitting in the corner of their office for 3 hours was the icing on the cake.
After the flat repair and rotation was finished the tire tech came out and said that the front passenger side CV and brake was covered in grease and I would want to get that looked at. (Pictured below)
I sent in photos via the Rivian app and made an appt at the Orlando service center over the phone. I asked them for a time quote as the Rivian is my only vehicle and I needed to know how long it would take. Would I need to rent a vehicle? Would the vehicle be done in two hours or two weeks? They couldn't tell me over the phone, so I just decided to make the appointment on a Friday in the morning and hope to have it done by the end of the day and not have to rent a vehicle to drive home and return later. But, I get that they don't have all their processes in order yet. And they may not have known exactly what needed to be done from my pictures and description until they actually had the vehicle in their possession.
I arrived at the service center in the morning and was greeted by someone outside who brought me in, introduced me to my rep for the day and she got me all setup. Unfortunately, I never use any key other than my phone, and of course I didn't bring my fob or card that day. So, the service rep had me add the tech to the truck through the rivian app and that gave him full access. No big deal.
My tech told me it would take him 2-3 hours IF he had the parts in stock. So, he went and checked and said yes he had the CV axle replacement that was needed. I assumed I was just going to wait in the waiting area (they don't have one by the way, just a few chairs in a corner of their office, they don't have a separate waiting area like a typical vehicle service center or dealer would have) so the rep was able to get me a Loaner R1T (Green with 22's) and I was off to enjoy sunny Orlando for a few hours while they worked on my truck. Got a call a few hours later and returned to pick up my truck. Only had to hit the EA Charger in Daytona Beach for 27 minutes to get me plenty of buffer to get home.
All in all my Orlando service center experience was great, the employees were very professional and efficient. And getting a loaner R1T for a few hours instead of sitting in the corner of their office for 3 hours was the icing on the cake.
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