Customer Engagement Center announced for Normal plant

[SpinDoc7]

Interesting concept, not much detail - yet.

https://www.pantagraph.com/news/loc...m_medium=social&utm_source=twitter_Pantagraph

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[EyeOnRivian]

For ease of reference since there's not much content in the article ...

NORMAL – Rivian will bring another 40 jobs to Normal by the end of the year as it opens its customer engagement center here, the company announced Tuesday.​

“We’re thrilled to locate the Customer Engagement Center in Normal,” Tony Caravano, Rivian’s senior director of retail and customer experience, said in a statement. “Imagine being in contact with our customers every day while having the ability to watch our teams build their vehicles. You’re going to feel excited, and you’ll transfer that enthusiasm directly to our consumer community.”​

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The engagement center will be "the customer’s guide through the Rivian ownership journey," the statement said, from configuration to delivery and ownership. Rivian owners will be able to interact with the center digitally or by phone, with team members able to train in and around the vehicles.​

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Rivian Automotive is declining a $1 million grant offered as part of its original agreement with the Town of Normal, citing the importance of community during a time of uncertainty.​

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The center is part of Rivian’s more than $750 million investment into its Normal facilities. The center will hire up to 40 team members by the end of 2020.​

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Rivian's 3 million-square-foot manufacturing plant for electric vehicles is the former production facility for Mitsubishi Motors North America. Early orders are expected to be delivered by 2021.​

This is good; now I/we know where to direct our questions we've been eagerly waiting to get answered. How's this for starters:

Hello Mr Caravano, welcome to Rivian. OK, enough small talk. When and how will the order and delivery process unfold especially for those who have pre-ordered?

Too blunt?

 

[Kickaha]

Not too blunt for me!

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