YMMV, but I have a Chase Auto Loan and have not had a great experience. They have continued to give me the runaround for years. I can’t make online payments, apparently because I use my non-chase bank account to make online payments on my Chase credit cards. I also haven’t been able to make automatic payments. I have to fill out and mail back some paper form to set up automatic payments. Chase has promised to mail me this form several times, but I’ve never received it. They also do not send me paper or electronic statements for the loan. I’ve resorted to making payments by phone every month. I’m close to just paying off the loan because they are just super annoying.