I'd push back here. I think EA is trying to maintain their equipment, but they've had issues being able tell when maintenance is needed and (obviously) actually getting parts for the last two years. I've seen them be pretty responsive locally to complaints, and the one charging station I encountered that clearly needed work was under construction for a full replacement a few weeks after I had a less than ideal charging experience.I thought I had heard that VW had already sold their stake in EA.
Maybe with more EVs, the profits will come but you can tell by the general poor maintenance, that they aren’t getting a lot of upkeep.
They definitely have some chargers that seem to get stuck in limbo for whatever reason. I'm truly guessing here, but based on some interactions with them I suspect it's because they can't seem to actually tell when stations aren't providing the power that they should in some circumstances.
They're not perfect, but they do seem to be trying to maintain and improve their equipment. People need to remember how fast they've build that network out from scratch, and that they sourced multiple suppliers to start. I expect that they'll get better with this next generation of charger they announced as well.
One benefit Tesla has had is their chargers are much simpler. There is no HID, there is no credit card charger. So EA has to deal with other maintenance issues that Tesla hasn't had.