obfuscurity
Well-Known Member
- First Name
- Jason
- Joined
- Oct 29, 2022
- Threads
- 11
- Messages
- 298
- Reaction score
- 421
- Location
- Westminster, MD
- Vehicles
- Rivian R1T, Tesla Model 3, Audi SQ5
- Thread starter
- #1
Started my first service request with the Rivian R1T today, figured I'd share this story as it unfolds in case anyone else is curious about what to expect from Rivian Service.
A couple weeks ago, my daughter pointed out that half of the rear floor mat in our R1T was loose, flopping around and folding over on itself. I didn't think anything of it until the all weather mats arrived from Rivian last week. When I went to make the swap I noticed that the rear passenger retainer clip had separated from the carpet. I don't know if it broke or was installed incorrectly, but we found it on the floor and I took photos for a future service ticket.
After emailing my guide late Friday, he replied today (around 3pm ET) suggesting I open a service ticket through the app. I went ahead and did this (around 4pm ET), providing the images and a brief description. Less than 2 hours later I received a phone call from Rivian service. The rep asked me to confirm my details and then offered to schedule a mobile service visit (yay!). The earliest they could offer is January 20, but that's totally fine with me given the low severity of this issue.
I also asked them "if something else comes up can I add it to this visit". They advised me that if this happens, I should open another service ticket. If it's mobile-capable, they should be able to combine them, assuming it's at least a couple days in advance.
That's all to report at this time. I'll post updates if and when I have anything else to share. Happy Adventuring!
A couple weeks ago, my daughter pointed out that half of the rear floor mat in our R1T was loose, flopping around and folding over on itself. I didn't think anything of it until the all weather mats arrived from Rivian last week. When I went to make the swap I noticed that the rear passenger retainer clip had separated from the carpet. I don't know if it broke or was installed incorrectly, but we found it on the floor and I took photos for a future service ticket.
After emailing my guide late Friday, he replied today (around 3pm ET) suggesting I open a service ticket through the app. I went ahead and did this (around 4pm ET), providing the images and a brief description. Less than 2 hours later I received a phone call from Rivian service. The rep asked me to confirm my details and then offered to schedule a mobile service visit (yay!). The earliest they could offer is January 20, but that's totally fine with me given the low severity of this issue.
I also asked them "if something else comes up can I add it to this visit". They advised me that if this happens, I should open another service ticket. If it's mobile-capable, they should be able to combine them, assuming it's at least a couple days in advance.
That's all to report at this time. I'll post updates if and when I have anything else to share. Happy Adventuring!
Sponsored
