Dark-Fx
Well-Known Member
And how.Based on how Rivian service behaves I think they are more likely quite quitting some customers.
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And how.Based on how Rivian service behaves I think they are more likely quite quitting some customers.
Gradual heat buildup near the malfunctioning sensor after a longer drive sounds like a possibility.That's my lay-person assessment too, but if it were that simple:
1) That should have been an easy fix the first time, and
2) why does the vehicle seem to work fine for a while after it goes to sleep (no errors when getting into drive) but a hard reset after an error didn't clear the issue.
A loose connector or similar would be sensed regardless of the state of the vehicle IMHO which is why I think it may be a bit more complex.
I'm sitting in the car now waiting for my tow and all seems fine, even after a quick drive around the block.
My concerns they are patterning after Tesla too much. Tesla had only game in town status for a really long time. Rivian already does not, and pretty soon will be one of everybody in town. Many of those others are significantly better than Tesla in the post sale support role....Glad to hear you got an update. Sounds like Tesla service. They really will not share much info other than "we were able/unable to duplicate the problem" and "we are still in the process of diagnosing your concern". Tesla gives estimated time of completion but those really don't mean anything....they just keep pushing the car off. Most likely when they extend time of completion by two days I think that basically means service is authorized to spend another two days on it before they have to get more authorization to proceed further.
Unfortunately, service is managed very carefully. The first time someone goes in, if the problem isn't completely obvious (and sometimes even if it is) it will not be duplicated or resolved. They just want to get the car in/out as fast as possible. As you continue to take it back it escalates and they are authorized to spend more time on it and it usually will go to a more senior tech as well. I can't confirm this is how Rivian works...but because they are overloaded...you can bet service is being very closely and carefully managed.
I honestly do wish Rivian would put anticipated dates on future service center locations.Excellent glad they got you fixed up! Service will improve with time and become more convenient.