I believe Apple also ran in to this issue. I believe they are now required to make available replacement and repair documentation for most or all of their products. As such, places like iFixiIt.com now provide the documentation, video tutorials and the option to purchase parts and tool required for the job.Rivian needs to get with the program and release basic information for doing consumable replacements - battery and brakes at a bare minimum.
I don't understand why any company wants to piss off customers with the "Right To Repair" movement gaining traction. Sooner or later they will have to do it or get sued by the FTC like John Deere.. and Harley Davidson and Weber Grille.
On your warranty point, does Rivian offer an extended warranty, or any other third party options that is viable?Hi All!
I received the dreaded "REPLACE 12V SOON" warning on Tuesday afternoon of this week. About a half hour later, I called service.
They were able to get me an appointment at the eastvale service center this morning at 9AM. They were going to do the battery and two recall/ service bulletin related items that I didn't know about.
The 12V batteries only have a 3 year/ 36k mile warranty. My truck has 38k miles, and about 25 months old at this point.
Total cost was $717.18 for the 12V batteries (2 of them). Parts 479.98, labor 200, plus tax. I'm not in love with this. They don't let you replace them on your own. That means I paid ~$29 per month of ownership for my 12V batteries. For reference, a Lamborghini Aventador battery is ~$180-250 for parts only and can be replaced by yourself. Model X is from $120-200 and easily done DIY.
Prior to the Rivian, I've done almost all of the maintenance on all of my vehicles. This is the most expensive service I've had in ten years, for a battery...
Onto Eastvale. They had my truck in and out in less than 2 hours while I waited, which was pretty awesome. Service staff was excellent. Wildly better experience than I have had at Costa Mesa or El Segundo. A++
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One last point: I asked the service advisor a theoretical question: "The last two times I have had service, my truck had to sit for 9 and 11 days, respectively, before service began. Both times, I had a rental car as the Rivian is my only vehicle. When the truck is out of warranty, who pays for the rental?"
The answer is the owner, not Rivian. Makes me worry a hair about owning this truck out of warranty! However, I must say it has been quite reliable minus this 12V issue.
TL;DR: I really wish Rivian would allow for self service on the battery, and that there were more options for the consumer like Tesla.
Make sure to leave your R1T plugged into an L2 at all times when not using it. That will reduce (remove?) the chances of shutting itself off and complicating the 12V replacement. I know it's only one day but... better safe than sorry.Got my 12V replacement warning yesterday after leaving a superbowl party. Called Rivian this morning, connected with my Service Center (Houston), and they scheduled a mobile visit for tomorrow morning. Gen 1 R1T early 22 (VIN2000) 35,898 miles. Wasn't aware of the 36k miles warranty but I guess I just skirted in under it!
In theory that sounds good, but they could just claim your non-oem part did cause damage and flat out deny warranty coverage on the surrounding system components. You either pay right there and then to get your vehicle repaired, or you come get your vehicle unrepaired. You would then have to bring them to court where they would have to "show their work" as to how your non-oem part caused damage to some other components. You would also have to pay legal fees, spend your time doing research, go to court, etc... which could drag out for months just to prove they were wrong to deny your warranty claim.Moss-Magnussen Act prevents them from just broad stroke voiding warranty. It'll be pretty difficult for them to prove a simple 12V swap caused those sort of failures, although their goal here would be to scare you off with legal threat more than likely.
Yes. That's why my message ended "scare you off with legal threat more than likely."In theory that sounds good, but they could just claim your non-oem part did cause damage and flat out deny warranty coverage on the surrounding system components. You either pay right there and then to get your vehicle repaired, or you come get your vehicle unrepaired. You would then have to bring them to court where they would have to "show their work" as to how your non-oem part caused damage to some other components. You would also have to pay legal fees, spend your time doing research, go to court, etc... which could drag out for months just to prove they were wrong to deny your warranty claim.
I expect to be getting my 12V warning next week, because I'll be crossing 36,000 miles this week. I asked service about it, but they said my VIN isn't indicated for proactive replacement.Got my 12V replacement warning yesterday after leaving a superbowl party. Called Rivian this morning, connected with my Service Center (Houston), and they scheduled a mobile visit for tomorrow morning. Gen 1 R1T early 22 (VIN2000) 35,898 miles. Wasn't aware of the 36k miles warranty but I guess I just skirted in under it!
I did for the most part, had to drive it to work yesterday though and couldn't plug it in there I had my fingers crossed when I left to come home. Mobile is on the way now.Make sure to leave your R1T plugged into an L2 at all times when not using it. That will reduce (remove?) the chances of shutting itself off and complicating the 12V replacement. I know it's only one day but... better safe than sorry.![]()
yup, that sounds about right. My truck was at the service center in December and I asked the same thing, at least I made it in with 140 ish miles to spare!I expect to be getting my 12V warning next week, because I'll be crossing 36,000 miles this week. I asked service about it, but they said my VIN isn't indicated for proactive replacement.
I too got the 12V battery warning yesterday morning. And this morning I had to fly out. There were no open EV charging spots at the airport (at least 1/5 of them were ICEd at MCI) so there it sits with temperatures in the 20s until I get home tomorrow evening. Battery is currently at 46%. Fingers crossed. Electrifi shows the truck to be staying awake (“Idle” state). Thankfully in the last 5 hours it’s only used about 1kW of electricity.I did for the most part, had to drive it to work yesterday though and couldn't plug it in there I had my fingers crossed when I left to come home. Mobile is on the way now.
That sucks hope it's ok when you return! Mobile Service left around 11 he told me it was going to be a little bit before he logged it in the system so let him know if I needed to drive over the 80 miles I have left to 36k so he can close out the ticket.I too got the 12V battery warning yesterday morning. And this morning I had to fly out. There were no open EV charging spots at the airport (at least 1/5 of them were ICEd at MCI) so there it sits with temperatures in the 20s until I get home tomorrow evening. Battery is currently at 46%. Fingers crossed. Electrifi shows the truck to be staying awake (“Idle” state). Thankfully in the last 5 hours it’s only used about 1kW of electricity.
Rivian wants a bit over $800 to replace both batteries in my R1T with 45k miles. Unfortunately, other than Ohmmu I don’t know of any other DIY replacement options. There are some AGM batteries in the same size but with the lugs in the wrong spots. If I had a mill in my garage (and the knowledge to run it…) I think it would be possible to fashion an adapter. That’s exactly what Ohmmu did with theirs. You can see the 2 adapter blocks in their installation videos on YouTube.