Diddy123
Well-Known Member
We're all in the same boat, unfortunately. As I'm sure you've recognized by being such a long (and patient) reservation holder, Rivian's communication is shite.I'm a day 1 public reservation holder in SoCal with a LE R1T, yet I've heard nothing from Rivian other than RJ's emails and the one pre-order gift sent to me. I thought we were suppose to hear from a vehicle specialist to finalizing orders months beforehand. Are you all in the same boat as me?
They've changed their tune on when they'll start contacting people. Customer service is now saying that you won't be contacted until your vehicle is entering the build stage. Which is absolutely ludicrous. I think the whole "guide" thing just hasn't worked. Even those people that got guide assignments have reported that they're almost completely useless.
Like you, I would consider modifications to my build once I can actually talk to someone who will let me know the impact on delivery. But it does not sound like that's going to be an option.
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