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App issue - App won't lock/unlock, change charge limit, set climate...

93Dawg

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R1S Gen 2 not receiving instruction from app. Has anyone else had problems with the app controlling the vehicle settings? It doesn't seem to matter if I'm trying to lock/unlock, adjust charge limit, set climate, etc. I get a message that says "Couldn't turn on. Something went wrong. Try again later." when I try to set climate. Says "Couldn't lock" or "Couldn't Unlock" but the "Something went wrong. Try again later" part seems to be the same in all cases.

2 Iphones, with same results. I've tried deleting the app from the phone & reinstalling, no help. Mobile service tech was finally at my house today for tire rotation, inspection, etc. so I've been waiting for him to show up and resolve the app issue too. Unfortunately he was less than useful. Had not heard of this issue. When we first got the vehicle in July 2024 everything worked perfectly. I do not remember when this started to be a problem or which software update it started with. I really just assumed the next software update would resolve it.

I've also done full restart of the vehicle, and infotainment restarts multiple times. Occasionally my R1S does not recognize that it is at "home" even thought it's sitting in my garage. So it locks & unlocks every time i walk by with my phone. Full reboot fixes this location problem, but has not helped with the app issue.

If you guys have any bright ideas I'd love to hear them.
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boney

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I have the same issue - Gen2 R1S performance dual motor. Started happening after the latest update .47. Hopefully it gets fixed in the next update. Huge inconvenience.
 

LMI - R1T

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I have similar issues on my 2022 Gen 1 quad. "Couldn't wake" is what I get most of the the.
 

Vivsies

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Have to echo the same. The app is basically useless after the 47 update - any time I try to unlock, it spends forever trying to wake the vehicle before erroring out...
 

Supratachophobia

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R1S Gen 2 not receiving instruction from app. Has anyone else had problems with the app controlling the vehicle settings? It doesn't seem to matter if I'm trying to lock/unlock, adjust charge limit, set climate, etc. I get a message that says "Couldn't turn on. Something went wrong. Try again later." when I try to set climate. Says "Couldn't lock" or "Couldn't Unlock" but the "Something went wrong. Try again later" part seems to be the same in all cases.

2 Iphones, with same results. I've tried deleting the app from the phone & reinstalling, no help. Mobile service tech was finally at my house today for tire rotation, inspection, etc. so I've been waiting for him to show up and resolve the app issue too. Unfortunately he was less than useful. Had not heard of this issue. When we first got the vehicle in July 2024 everything worked perfectly. I do not remember when this started to be a problem or which software update it started with. I really just assumed the next software update would resolve it.

I've also done full restart of the vehicle, and infotainment restarts multiple times. Occasionally my R1S does not recognize that it is at "home" even thought it's sitting in my garage. So it locks & unlocks every time i walk by with my phone. Full reboot fixes this location problem, but has not helped with the app issue.

If you guys have any bright ideas I'd love to hear them.
Same issue. When trying to un-pair and re-pair the phone it fails. No Bluetooth prompt on the phone. New key fob won't pair either. Service says they are swapping out the Bluetooth module in the mirror on Friday.

I can tell you what. It's getting real old I can't heat the car when it's 0' degrees out....
 

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93Dawg

93Dawg

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I can tell you what. It's getting real old I can't heat the car when it's 0' degrees out....
[/QUOTE]

Seriously!
 

Vivsies

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Any fixes for this? I can't even unlock via the app even if I'm standing right next to the truck at home...
 

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egar

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I have the same issue. I did find that I can preheat the cabin using the scheduled climate setting. This always works, where as simply clicking the climate icon to start heating gives me the "could not turn on" error or something similar.
 
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93Dawg

93Dawg

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I had the same issue. But when I went to re-pair the phone thinking that was the issue, it would not. It took service swapping out the mirror Bluetooth module to fix it.
Well that's not what i wanted to hear.... I keep hoping an OTA software upgrade will fix it. I would hate to have to get service involved:(
 

andisimose

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I have this problem everytime the app updates before the next ota update. I’ve turned off auto iOS app update on my phone.

I used to solve it by swiping down and clicking to wake up the car. Then hit precondition etc.
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