Christopher
Well-Known Member
- First Name
- Christopher
- Joined
- May 31, 2022
- Threads
- 34
- Messages
- 583
- Reaction score
- 573
- Location
- South Florida
- Vehicles
- R1T
- Occupation
- Tech
- Thread starter
- #1
Today I parked my R1T at a busy outdoor mall and I got a lot of good Gear Guard video while I was eating. A disabled man found the will to get out of his wheelchair and walked over to check out the car. Parents picking up their kids to look through the window and see the Gear Guard on the screen was great to watch.
Well unfortunately all the good video was lost when doing the transfer to the USB drive.
I used the menu button at the top right and then chose to select all. Then I chose to copy to USB-C. A prompt came that said it would copy, so I clicked OK. (I don't remember the exact language.) Also, not very user friendly to have no indication of the download progress. If someone is in the situation to need to download the video, chances are it's for theft/vandalism and that video is precious. Having to guess when to take the USB out and risk a file system error by premature ejection could be a disaster.
I then scrolled down to the bottom of the list of videos where I saw a video I wanted deleted, so I selected that one and chose the Delete option because I didn't want it. Suddenly ALL the videos we're gone!
This isn't a service issue, more like a software bug, so how would I provide this type of feedback to Rivian? Just create a service ticket like I would for any other issue?
In the future if there's video that I ever need, God forbid there was theft or vandalism, I will definitely use my phone to record the screen before copying that video over.
Well unfortunately all the good video was lost when doing the transfer to the USB drive.
I used the menu button at the top right and then chose to select all. Then I chose to copy to USB-C. A prompt came that said it would copy, so I clicked OK. (I don't remember the exact language.) Also, not very user friendly to have no indication of the download progress. If someone is in the situation to need to download the video, chances are it's for theft/vandalism and that video is precious. Having to guess when to take the USB out and risk a file system error by premature ejection could be a disaster.
I then scrolled down to the bottom of the list of videos where I saw a video I wanted deleted, so I selected that one and chose the Delete option because I didn't want it. Suddenly ALL the videos we're gone!
This isn't a service issue, more like a software bug, so how would I provide this type of feedback to Rivian? Just create a service ticket like I would for any other issue?
In the future if there's video that I ever need, God forbid there was theft or vandalism, I will definitely use my phone to record the screen before copying that video over.
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