johhn14
Member
I’m rooting for reviving this like everyone else but Rivian should not be flying anyone anywhere to resurrect this. They have their hands full with their core operations at the moment.
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Sent. Good luck!I would love to have their emails please send them over
Absolutely!! I just don’t understand why wont they diagnose it remotely at least and let me know wether its a software or a hardware issue, thanks for the advice i will get in touch with them asap, never thought that there is a tesla community in Kuwait.Hello brother, how are you I was happy to know that there is a Rivian owner here in Kuwait so that I can connect with him before I get my region after one year hopefully but I feel sad that your experience did not go well so far I hope that it is solvable remotely, my suggestion is to contact the telsa kuwait group owners here who may help or find someone in Dubai I am pretty sure it is not rocket science and someone with expertise in electric vehicles should be able to solve it without sending the car back to the US, I really understand how crazy it is for rivian support to tell you to send the car back to the United States which will take two months at least and more than US$8000 in shipping costs just to fix something that can be solved remotely!
Lol! I can lend them the truck to showcase it but it will definitely get Rivian’s attention if the video goes viral and shows that their support sucks.I admire what you have done. It's crazy cool! I can't add more to what has already been said. My only suggestion is to use this "opportunity" to video your experience and post it all over the internet. That will create a lot of awareness and perhaps support for you. I vaguely remember an outfit in Dubai that had a TV series of sorts about exotic cars. The guys were very cool. Perhaps you could partner with them to do the video.
Please, stay in-touch as you are on an incredible journey. Best of luck!
theTruck is connected to the network for atleast 3 weeks and i have opened more than 3 tickets in the service center explaining exactly what happened they just end up telling me send it over.long thread, has anyone suggested:
1) Pay Rivian to fly out a tech with necessary equipment to revive a bricked vehicle. That person could perhaps be from their operations in Kenya.
2) While exporting a vehicle might void it's warranty (when overseas) it does not necessarily void support.
I think if Rivian chose to refuse to support this vehicle it would be creating a public relations failure. That's not to say they should work for free, etc. The buyer has no contract with Rivian, only the seller may have neglected to adhere to some fine print in the purchase agreement.
I imagine Rivian would want some bonafides and assurances the vehicle was not purchases for reverse-engineering or competitive purposes.
I assume the vehicle has been connected to a wifi hotspot and left on for at least 24 hours for it to call back to the mothership (which would allow Rivian some potential for remote diagnosis and perhaps remotely allow the vehicle to charge.) I assume the state of the battery is still healthy and that it is protecting itself from being depleted.
I just think some times what happens if some one is in a remote location at the us territory and had the same problem that im experiencing which is a possibility while camping what would they do? Sending a technician going up hill for miles away from his base and climbing a steep hill might be dangerous, thay have to have a remote diagnostics to minimize logistics costs, time and hassle if its a software related issue.I’m rooting for reviving this like everyone else but Rivian should not be flying anyone anywhere to resurrect this. They have their hands full with their core operations at the moment.
I’m rooting for reviving this like everyone else but Rivian should not be flying anyone anywhere to resurrect this. They have their hands full with their core operations at the moment.
Rivian are not liable for a vehicle being sold to an area of the world they do not support. That is obvious, just like if a Ford made its way into Iran or North Korea they would not service it due to sanctions. The buyer was being very risky having this shipped half way around the world with no local support for such a new vehicle.
- First, we don't know why Rivian is service snafu, but they say it's parts and logistics, not a staffing issue. Staffing takes months to build.
- The type of team they'd send is not from a field service center, not techs with wrenches fixing factory defects.
- The fly-out crew would be people benefiting from, and capable of dealing with, the specific problem, assuming they can diagnose remotely to plan ahead.
- It's not a week long project, it's a fly-in, fix, fly-out. Three or four days including travel.
- I wouldn't send people on the critical path of high priority projects or deliverables.
- It's a legit vehicle eligible for support. Since the support is a day's flight away, the customer could be asked to pick up the tab for the overhead.
- Rivian is a big ship already 10,000+ people. Sending two R&D engineers, such as the people who design the field service operation (equipment, tools, processes, software, diagnostic procedures, documentation) is of no impact to corporate goals.
- I'd even offer it as a perk, as paid vacation time, for a larger team (say five people, one super-skilled, four new hires, as a field training exercise.)
- I'd consider sending a business development person to Kuwait and Saudi Arabia to look for both billions in backing and potential sales and service. Not that billion dollar deals tend to unfold by happenstance, but where there's demand for your product, it's a simple thing to set up field service as an organized process. If you want to buy a used R1T, fly it to the Emirates or wherever, here's our service contract to support that vehicle. I imagine there could be US technology export laws and other trade agreement red tape, but "everyone" does business in the Middle East … Rolls Royce wouldn't exist if it couldn't sell 100 Rolls in 100 colors to the same prince (Sultan of Brunei.) : )
Thank you so muchColor me skeptical. Not saying this is a scam but there’s a possibility. I frankly can’t see Rivian simply saying “good luck sucker”. Sending back to US is just stupid. If OP has agreed to pay, then it would make for great PR.
Also, where is the auction in all this? Unless it is an “as was” sale, meaning it ran when we crated it, then it should be their problem to correct.
Lastly, I think the Munro recommendation was great and I also think Magna would be another contact. They seem to have folks and contacts everywhere. And while the core focus of Rivian is production at this time, I feel like 3rd parties would be willing to accept the mission for $.
https://www.magna.com/products/power-vision/powertrain-contact-form
Best of luck OP. I’m routing for you too.
Kuwait is not exactly "Iran or North Korea." The per capita income is the highest in the world. It is a very advanced country. Just happens to be a bit further away than say Bagdad, Florida. OP is not saying Rivian is liable. He's just trying to get some help to get the vehicle up and running. I respect the people that stepped up to try to help him. That's what this forum is about. I also love the fact that he's adventurous enough to do something like this.Rivian are not liable for a vehicle being sold to an area of the world they do not support. That is obvious, just like if a Ford made its way into Iran or North Korea they would not service it due to sanctions. The buyer was being very risky having this shipped half way around the world with no local support for such a new vehicle.
I am sorry for his situation and while not directly his fault (seems to be the auction house) he was asking for problems when support is 5+ thousand miles away.
With all due respect iansriv, what does the per capita income of Kuwait have to do with Rivian making it crystal clear that support doesn't exist outside of North America?Kuwait is not exactly "Iran or North Korea." The per capita income is the highest in the world. It is a very advanced country. Just happens to be a bit further away than say Bagdad, Florida. OP is not saying Rivian is liable. He's just trying to get some help to get the vehicle up and running. I respect the people that stepped up to try to help him. That's what this forum is about. I also love the fact that he's adventurous enough to do something like this.
Just trying to clarify that there is a distinct difference between Iran, North Korea and Kuwait. There are more resources to resolve issues. I'm not sure that the OP is arguing that Rivian should provide support. He's looking for solutions. He may have offered to pay for people to fly there to resolve this.With all due respect iansriv, what does the per capita income of Kuwait have to do with Rivian making it crystal clear that support doesn't exist outside of North America?