9 days into ownership r1s trimax, not impressed

[Smlee]

My thoughts, I’m on my 2nd Tesla. I have been in those forums since 2018. It started out cool and inviting. I joined the Rivian club in 2022, loved the vibe of the people and energy of the company. I was enjoy the excitement and chats at charging stations with the Rivian crowd. Tesla crowd was cold and just weird for me. Now I start to see these kind of posts attacking each other and maybe they are trolls or Rivian haters. I would think we can share all the positive experiences to overwhelm the BS if it’s BS or just venting and the positive advice and feedback could might pull people out of the black hole.
The current attacks of EV‘s and overall negativity in our politics seems to cross over into our daily lives. I hope we can make a safe place to ask questions and for help. Lots of experience here and would love to see the positive granola crowd keep the Rivian family growing.

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[Donald Stanfield]

I'm not bothered by you—just laying out the facts for anyone who comes across your relentless forum posturing.

Fact 1: You seem to spend more time on this forum than anyone else.

You and I must have a different definition of fact, because a fact can't start with "you seem" as that quantifies it as an opinion. Well done.

I
Fact 2: You stubbornly refuse to acknowledge any fault on Rivian's part, insisting it's the perfect car simply because you own one.

Also easily proven false, I can point to multiple threads in the past week where I said the poster's treatment by Rivian wasn't good or right. Again, you really don't seem to know what the word fact means

Fact 3: You chase internet brownie points while offering nothing more than baseless criticisms and absurd suggestions, as if a $100k price tag makes subpar experiences normal.

Again, this is clearly an opinion statement. I think you need to google the definition of the word fact. Is this a fact like your assertion I claimed to be a truck driver in an earlier post? I guess fact to you means "something I pulled out of my ass"

The thing is, you don't add any value with your posts—you're just bashing members with real concerns and coming off as ridiculously out of touch with the realities of the car market. But hey, congrats on having more points on the forum, lol.

The thing is my reaction score begs to differ with this claim. Since my ratio is 2:1, every comment I make is liked by two people averaged out over my posts. Obviously, I'm not getting any likes arguing with you, so my other comments must have more than two people liking them. That's the whole point of the reaction score: to identify members who have made valuable contributions to the forum.

What are you trying to accomplish by making these poor attempts to shame me for spending time on here or voicing that you don't like my comments? You've accused me of acting as an "internet forum cop," yet here you are policing my time. The fact that you don't see even the slightest bit of irony there is entertaining.

I'm going to give you a few facts; maybe this will help you learn the difference between a fact and some bullshit statement no one cares about.

Fact 1: I don't care what you think. Nothing you will say to me will change that; all you're doing is exacerbating a situation you are complaining about.

Fact 2: You're not my mother or my boss, so your opinion of the amount of time I spend here isn't at all relevant to me or anyone else.

Fact 3: There's no "winning" for you in this situation, so if you dislike what I say, block me. That will ACTUALLY solve your problem. While your crush on me started cute, it's getting a little old.

 

[andrewgrhogg]

1. Donald needs to be banned from the forum - he does not provide any benefit to other members looking for help or feedback.
2. There must be some very wealthy people on this forum. Im a multi millionaire (thanks wife) and i'm not accepting a $100k vehicle that has multiple failure points within weeks of pickup. if you want to do that go crazy - but you are crazy. Don't expect other people to follow your lead. People work very hard for their wealth and spending $100k on anything comes with high expectations.
3. Ive seen some of the same issues - a loud compressor, followed by the compressor failing at pick up. 1 week to fix (while im paying for the car), then it fails on AC and heat about a week later. Even after calling its a 2 week wait when my car is close to unusable and at best uncomfortable to drive. My car also has shimmies on the road like a wheel is not balanced, and tends to stray from its lane. The radio some times takes over a few minutes to find itself and show the UI and allow the radio/audio to be played. The reality is that Rivain has some serious production issues.
4. I don't get people who are just "oohhh crybaby, whatcha whining for, you didnt buy a perfect car...." I mean come on, really? Are you teen incels mad at the world? Show some empathy and maturity.
5. I would strongly suggest that the mods start policing the forum, and banning people who are just not contributing or being mean, or hostile or just obnoxious. Ive seen this done with many other forums to great effect.

To the OP - you are right - these issues are not acceptable, and as suggested you should call Rivian service and demand an earlier time for service. i told them how many days my car had been unusable for HVAC issues, told them they had 30 days total to fix it (including the 7 they already had it), and then i was going to initiate Lemon Law proceedings to return the vehicle. That got their attention. You spent $100k - demand value!

 

[socaladam]

Rivian called me on Saturday. Recorded all my issues and provided me with an Apr 28th date. While this isn’t perfect, it’s better than 3 months.

For the record Donald, this isn’t my first or last expensive car. You may think I’m complaining about nothing, but there is a level of support expected at this price point.

My Mercedes E63 wagon was slightly more expensive (about 20k) over the R1S; however the service and the attention to detail was far superior.

IMO, and yes, it’s my opinion, Rivian needs to consider its owner base. Many of us have the money to spend, and we’re more than willing to be early adopters, to a point.

I imagine you have an iPhone 16, or some similar high end phone. Now consider the feel, fit and finish, presentation, and service under warranty. Would you accept your phone being unusable even for a day much less waiting 3 months for someone to check out your concerns? I highly doubt it.

I come from a manufacturing background where we embraced the 5 kaizen principles. Every employee is empowered to find and correct issues during the manufacturing process. This stems from the new hire to the CEO.

Seems Rivian could learn a lot from these principles.

 

[mkhuffman]

1. Donald needs to be banned from the forum - he does not provide any benefit to other members looking for help or feedback.

Your opinion is your opinion. It is not the opinion of every forum member. And I disagree with you. If you don't like what he posts, block him.

3. Ive seen some of the same issues - a loud compressor, followed by the compressor failing at pick up.

A failing compressor is a problem. I am a new Gen2 owner, but IMO the noise from the compressor isn't outside of what is normal. I was walking our dogs today with my wife and an ICE GMC was coming up to the crosswalk as we crossed the road. The compressor noise from that truck was super loud. Much louder than what I have heard from my T. So I am forming the opinion that the noise is pretty much normal, and people and just complaining because it is a BEV and it should be quiet. I get it. But it isn't unusual.

5. I would strongly suggest that the mods start policing the forum, and banning people who are just not contributing or being mean, or hostile or just obnoxious. Ive seen this done with many other forums to great effect.

I don't want to participate in a forum that restricts speech like you are calling for. Your lack of tolerance for different opinions is a bigger problem, IMO.

 

[DayTripping]

I think people need to have realistic expectations.

Rivian called me on Saturday. Recorded all my issues and provided me with an Apr 28th date. While this isn’t perfect, it’s better than 3 months.

For the record Donald, this isn’t my first or last expensive car. You may think I’m complaining about nothing, but there is a level of support expected at this price point.

My Mercedes E63 wagon was slightly more expensive (about 20k) over the R1S; however the service and the attention to detail was far superior.

IMO, and yes, it’s my opinion, Rivian needs to consider its owner base. Many of us have the money to spend, and we’re more than willing to be early adopters, to a point.

I imagine you have an iPhone 16, or some similar high end phone. Now consider the feel, fit and finish, presentation, and service under warranty. Would you accept your phone being unusable even for a day much less waiting 3 months for someone to check out your concerns? I highly doubt it.

I come from a manufacturing background where we embraced the 5 kaizen principles. Every employee is empowered to find and correct issues during the manufacturing process. This stems from the new hire to the CEO.

Seems Rivian could learn a lot from these principles.

My E63 wagon was one of the favorite cars I've owned. I debadged it and had a blast with it. MB service was typically great as well. If MB had made an electric pickup, I seriously would have considered even though they still seem to lag with SW compared to Rivian and Tesla.

 

[Donald Stanfield]

Rivian called me on Saturday. Recorded all my issues and provided me with an Apr 28th date. While this isn’t perfect, it’s better than 3 months.

For the record Donald, this isn’t my first or last expensive car. You may think I’m complaining about nothing, but there is a level of support expected at this price point.

My Mercedes E63 wagon was slightly more expensive (about 20k) over the R1S; however the service and the attention to detail was far superior.

IMO, and yes, it’s my opinion, Rivian needs to consider its owner base. Many of us have the money to spend, and we’re more than willing to be early adopters, to a point.

I imagine you have an iPhone 16, or some similar high end phone. Now consider the feel, fit and finish, presentation, and service under warranty. Would you accept your phone being unusable even for a day much less waiting 3 months for someone to check out your concerns? I highly doubt it.

I come from a manufacturing background where we embraced the 5 kaizen principles. Every employee is empowered to find and correct issues during the manufacturing process. This stems from the new hire to the CEO.

Seems Rivian could learn a lot from these principles.

My bigger issue is I wrongly assumed you were a post and run complainer. Lots of people come on here, post a purely negative comment then are never heard from again.

FWIW I’ve had terrible experiences with Mercedes so much so that I’ll never buy one of their vehicles going forward so bad service knows no manufacturer.

The biggest issue Rivian faces is communication. I’ve built teams on a much smaller scale and getting everyone to row the boat in the same direction is a difficult task. I think Rivian is moving in the right direction. They may not be there yet, but from Gen 1 to Gen 2 and the expansion of service capacity it shows me that they are focused on getting better.

 

[Donald Stanfield]

Your opinion is your opinion. It is not the opinion of every forum member. And I disagree with you. If you don't like what he posts, block him.



A failing compressor is a problem. I am a new Gen2 owner, but IMO the noise from the compressor isn't outside of what is normal. I was walking our dogs today with my wife and an ICE GMC was coming up to the crosswalk as we crossed the road. The compressor noise from that truck was super loud. Much louder than what I have heard from my T. So I am forming the opinion that the noise is pretty much normal, and people and just complaining because it is a BEV and it should be quiet. I get it. But it isn't unusual.



I don't want to participate in a forum that restricts speech like you are calling for. Your lack of tolerance for different opinions is a bigger problem, IMO.

Thanks for the support. I think in Gen 2 the compressor was relocated so now it’s louder outside the vehicle but not as audible in the cabin as that was a source of complaints in gen 1. Mine is loud, but I’ve heard as loud or louder from many ICE vehicles. I can’t hear it in the cabin, where I want it quiet so it doesn’t bother me.

 

[socaladam]

I think people need to have realistic expectations.


My E63 wagon was one of the favorite cars I've owned. I debadged it and had a blast with it. MB service was typically great as well. If MB had made an electric pickup, I seriously would have considered even though they still seem to lag with SW compared to Rivian and Tesla.

Mine as well. I miss the brutal acceleration of that 5.5L biturbo, and that beautiful growl from the exhaust, but I don’t miss the $300 oil changes, nor the $3k inspections. The only reason we sold the car was the potential of a 15-20k engine rebuild. Plus I wanted to give CA the middle finger with gas taxes.

If and when Mercedes makes an electric wagon sporting the AMG badge, expect me to be in line to purchase. Alternatively, Audi, or a Porsche cayenne EV.

 

[windblowlc]

The biggest issue Rivian faces is communication. I’ve built teams on a much smaller scale and getting everyone to row the boat in the same direction is a difficult task. I think Rivian is moving in the right direction. They may not be there yet, but from Gen 1 to Gen 2 and the expansion of service capacity it shows me that they are focused on getting better.

I somewhat disagree with your opinion on this. As R1 sales are slowing (at an alarming rate) and Rivian is trying to stay afloat, what I see is instead of focusing on making the R1 better, Rivian is probably putting most of their effort on bringing out the R2. I don't fault them for this, just hoping they remember that you're only as good as the product you deliver.

 

[Acoustic71]

Not impressed that you’re not impressed.

 

[2kwik4u]

You are not allowed to drive it before delivery. The delivery rep can drive it with you as a passenger.

This was my experience at pickup as well.

Had they let me drive it, I wouldn't have accepted it and made them fix the issues instead of scheduling service to do it.

I really struggle with this decision from management. Such an easy thing to do that would add considerable customer satisfaction and trust.

 

[White Shadow]

I don't think the OP actually intends on interacting here, period. They aren't looking for help, or it would have been worded differently. They've also got basically every single initial quality problem that Rivian has had recently, on the same vehicle.

Biggest and only complaint I can come up with for my R1S tri-motor is that the rear doors are harder to close than it seems like they should be.

Why come back to interact when he gets responses like some of these? There are people here that apparently want to chase people out of the forum who don't drink the Rivian Kool-Aid

 

[gurbhejsd]

OP, I had the same set (and more) issues when I took delivery.
Ignore these moronic comments about how rivian is not perfect. I am with you that for the price point, rivian is not impressive for what it delivers given its so many pain points (and its Gen2 now).

Well, not to discourage you, but more things will break and some won't ever get fixed, esp the rattling/vibrations.

 

[365gtb4]

My gen 2 R1t, delivered March 20th has been perfect. No body or performance issues. Everything works correctly. Even the tonneau cover works. The build quality is far better than my three Teslas, ( an S and two X's). This was delivered by the Eastvale store in California

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