48 amp bumped to 14 amp

[Tungle2]

Hello, I just got my R1T and had the rivian wall charger installed. It’s on 6awg wiring 60a circuit, dip switches on the charger set to 48a. R1T screen set to receive 48 amps. When I plugged in the charger, it went down to 14 amps. Anyone have this issue before? Thanks

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[BrianNakata]

What was your state of charge? Was it cold?

 

[Tungle2]

What was your state of charge? Was it cold?

It was like 29 % and I had just driven it home so I don’t think it was cold. Charging in garage

 

[lmr]

A few others have reported something similar, seems some of these EVSEs are software locked and need Rivian's intervention to get that sorted. Call Customer Support, they will be able to get you squared away.

 

[RYU]

My Juicebox 40amp showed 48amp then 15 amps. Later that day it smoked the internal relay. I'm almost certain it's due to the voltage dropping from the very old transformer in our building. Perhaps you have high voltage fluctuations at your current source.

 

[Tungle2]

Called Rivian CS and they were able to fix the issue. Seems the charger was locked to lower amperage so the pushed a fix over the air. They said it was a know but. Now getting 22mph. Thank you all

 

[Lucanjo]

Same thing is happening to me. Waiting on them to respond but the service tech I talked to said they need to send an update to the charger and it’s a known issue. I had to send them a bunch of pictures of my set up first though. I’ll report back when complete.

 

[Lucanjo]

@Tungle2 Curious what SW version you are on with the fix, mine is currently 03.01.47

 

[Lucanjo]

Just noticed my charger was initializing (blinking white) and once it was done I plugged in and I’m now getting the full amps. Same version listed in the app.

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