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Christopher

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Updated with official torque value:

90 lb-ft / 122 nm torque



UPDATED with photos of the fastener bolt:

Rivian R1T R1S ⚠️ Rivian Recall: insufficiently torqued front upper control arm & steering knuckle fastener [official torque value = 90 lb-ft / 122 Nm] Rivian loose fastener bolt



Rivian R1T R1S ⚠️ Rivian Recall: insufficiently torqued front upper control arm & steering knuckle fastener [official torque value = 90 lb-ft / 122 Nm] 16aafbe6-c261-45c2-9c1e-260478ccdb83-jpe



Rivian R1T R1S ⚠️ Rivian Recall: insufficiently torqued front upper control arm & steering knuckle fastener [official torque value = 90 lb-ft / 122 Nm] 7ad87052-8368-4805-b7e2-41467e992fd0-jpe




Original Post:

Just got this email today. Have a mobile appointment on Monday and I talked to the advisor today. No mention that they'd be fixing this.

Rivian Automotive, LLC has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Rivian R1T, R1S, and EDV vehicles. The subject population is comprised of model year 2022 R1T and R1S vehicles built during a 13-month period, and, a subset of EDVs produced between December 10, 2021 and September 27, 2022, in which records cannot confirm that the front upper control arm and the steering knuckle retention fastener for each front wheel was sufficiently torqued. This notice applies to your vehicle, VIN.​
What is the problem?
An insufficiently torqued steering knuckle fastener could cause excessive wheel camber, or, in rare instances, a separation, affecting the driver’s ability to control the vehicle, and increasing the risk of a crash.​
What will Rivian do?
Rivian will offer Mobile Service appointments, no appointment needed visits to Rivian Service Centers or pop-up service locations, and prioritized appointments at Rivian Service Centers to inspect and, as necessary, sufficiently secure the steering knuckle fasteners for the affected vehicles. For the very small percentage where parts replacements are required, loaner vehicles will be made available while the vehicle is brought into a Rivian Service Center. As needed, trip interruption and towing services will be available at no cost to you.​
What should you do?
If you have further questions, please call Rivian Service at 1-855-748-4265. For additional information please visit our Support Center. The official recall notice will be posted by the National Highway Traffic Safety Administration (NHTSA) on October 8, 2022.​
Thank you for your attention to this important matter. The quality and safety of your vehicle is of the utmost importance to us.​
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rockdogz

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Yep me too. Is it clear to you what is going to happen next? Do we need to reach out and make an appointment or are they going to initiate a service call for us?

Edit:
Nevermind...follow up email answered questions
 
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godfodder0901

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Same.
 

godfodder0901

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Yep.
 

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Christopher

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I wonder how many VINs are affected. All?
 

Khaneric

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Yup, got it, plan on adding it to the long list of things already happening to my truck at the service center.
 

Jedwards

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Yeah same. My vin ends with 7534. Curious how the mobile service works as I'm about 5 hours away from the nearest service center.
 

CommodoreAmiga

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Also got the email listing my VIN. Does this qualify as inoperable? Just curious what Rivian’s stance is on “separation, affecting the driver’s ability to control the vehicle, and increasing the risk of a crash”?
 

Shzeph

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I got it. Currently on hold with Rivian Service as we speak to find out what the process is from here
 

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wilsmex

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Got one too. It isn’t very clear what we’re supposed to via the email verbiage that’s for sure…
 

Mark_AZR1T

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Received mine as well......
 

DaveA

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RJs email seems to state we should call to schedule a mobile appointment.
 
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Christopher

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Got one too. It isn’t very clear what we’re supposed to via the email verbiage that’s for sure…
Yeah there's no call to action on what we need to do, besides showing up to a service center with no appointment. I'm sure that will be fun. It only said to call with questions. Should have said call to schedule service. I'm on hold now trying to get it added to my existing appointment on Monday. I bet they're getting slammed right now.
 
 




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