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This is a widespread problem without an apparent solution. Rivian CS had no ideas what I was talking about but I'm getting it looked at in a couple of weeks. Doubt that the SC can do anything.

Same issue here. Logging out and back in used to fix it. If not that, then an infotainment reset. Nothing works. I don't understand why they are wasting time with adding jingle bell sounds when a very basic feature (really a safety feature that is advertised to consumers) is broken.

Have to agree. They changed their website recently but for a long time it advertised hands-free driving as being available. Clearly misleading to a consumer. It's a bait and switch you l rarely see from a big company without some compensation. Given the dollars involved, I'm actually...

Don't know how they did it but the suspension is a whole lot better (and the last suspension update was also great). Soft feels like you are on a cloud when on the road and much better at parking lot speeds over speed bumps and the like.

This is sweet! I have the same JL sub in my R1S plus Focal K2 Powers (they are definitely brighter and not as warm as JLs). I kept the crummy Rivian box to not take up storage space but the installer use two full packs of Dynomat to stop rattling. The factory amp actually does a nice job...

The foglights also clogged up unfortunately. And also unfortunately it seems like those coatings haven't worked for people. :-(

Fog lights similarly accumulate snow unfortunately.

Just got back from Snoqualmie. It was snowing on the way down. The Rivian headlights were covered within five minutes and gave close to zero illumination. I've driven in similar storms in lots of cars (XC90 (LED) , SRX, MDX (LED), VW Tiguan) and I've never experienced anything like it. For...

Yeah, it isn't am overwhelming sound but it is different from the sound you hear if you keep your foot on the brake (that sound is pretty common and makes sense given the change in the vehicle's geometry). Still love the truck though.

My R1S makes the clicking sound when the suspension is adjusting. Not the end of the world but pretty odd given that other cars (XC90, S, X) adjust effectively silently. Has anyone actually gotten Rivian's take on it?

Not sure I see a downside identified in your response to sending the email. It is of course true that there are vehicle safety and consumer protection laws that you can't disclaim, plus wilfull misconduct, gross negligence and fraud. But, to the point of my message, there are many, many minor...

D'oh! Thank you for this! COdogman (love the handle)

Hi All, The Rivian Purchase Agreement requires us to waive our right to go to court (in favor of binding arbitration) and our right to bring a class action. This is pretty standard practice for big corporations. They would much prefer to have an arbitrator (that they pay and from an...

I'm taking delivery of my R1S on Wednesday and am very excited. Ive seen various posts about issues regarding the condition of the vehicle at delivery but couldn't find a list in a single post. If there is one and my searching skills aren't up to it, I'd appreciate a steer. If not, maybe we...

Just got the below from my Rivian guide on the weed whacker issue. Not sure how much comfort we can take from it. We don't have any information from Rivian regarding this issue specifically, but I raised this question to my leadership and that issue is resolved in production now. Any issues...

Sixth time is the charm! Finally heard back from customer service (guide still AWOL). Customer service couldn't answer my question about delivery but at least a person responded.

Thanks for the additional feedback. I took the plunge and finalized the config on Sunday. I'm starting to regret it. Still no response from CS or my guide after 6 emails over several weeks, including one right AFTER I finalized. I tried calling but hung up after 30 mins. Chat always seems to...

Many thanks everybody. Really appreciate the feedback. It's a real bummer to hear that most folks have had bad experiences. Given the number of other SUV options out there from manufacturers with good track records in both service and reliability at similar price points, it's really hard for...

What are people's experiences with Rivian Customer Service after taking delivery? Are they timely in responding to communications? Do they fix issues in a timely manner? Do they acknowledge that issues exist in the first place? I ask because I am a pre-order holder who received my config email...

I have the B&W system in my XC90 and totally agree. It is superb. I am disappointed in Rivian's move here. Making speakers, mastering digital signal processing and amplification technologies isn't something you can just pickup. There is a reason nearly all high-end vehicles partner with...