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How do I go about escalating within Rivian? Through the app?

Here are some photos from different angles. Sorry for the tree reflections. My first 2018 Tesla had a small crack starting from the trunk a month or two after purchase. Only 1" long. They fixed it under warranty, no questions asked. Yes, I may be able to get my insurance to pay for it. But...

I just returned from Bothell, Washington’s new Rivian service center with my 2025 R1S. I contacted Rivian because a week earlier my wife and I heard a sound like cracking glass while driving. We looked around at all the windows and saw nothing. Later, while on a step stool washing the roof, I...