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I had a mobile technician come to my house to address the tailgate issue. Turns out it was a coding error message in the rear compartment that he had to reset. Good news is that it was mechanical but the sensors weren’t getting proper codes, so a glitch in the software apparently. A simple...

I didn’t have any issues with my sensors, but the app is telling me to service the tailgate. I’m chatting w service now to determine if mobile service can fix or If I need to schedule an appointment

This isn’t about closing it more firmly, the latches simply don’t engage. One work around I tried was to hold up the tail gate in the closed position then press the tail gate release button. This engaged the latch system.

I’m having same issue and my R1T is just 2 weeks old. I’m waiting for service to get back to me but in meantime I discovered that if I hold the tail gate up and press the release button for the tail gate that the latch system engages. Counter intuitive but worked as a temp fix.

I’m having a similar issue w my 2-week old R1T. The latches won’t engage, even after a restart. The only short term fix I could get to work was to hold the tail gate up and to press the release button. That seemed to enable the latch system to engage until I have it serviced. Still waiting for...