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It was mostly over the phone, but point taken. Perhaps I give people more credit than they deserve, but that’s probably why several people on this feed seem content with (or resigned to) accepting everything a company tells them — and apparently vehicles that are about as durable as a soda can...

To be clear, in my case I said elbow (assuming incorrectly that I didn’t need to be more specific), but it was more an elbow to forearm sort of pressure, definitely not pointy. Certainly didn’t drop The People’s Elbow on it like some of you are suggesting. God forbid a squirrel jump onto it from...

You might be right if I had told them I was a lawyer. Generally that doesn’t elicit anything but eye rolls anyhow—and can even cause them to stonewall. There is really no great advantage to playing the lawyer card. I just explained the facts of the situation, my hypothesis regarding the root...

I get a lot of people have the same knee-jerk reaction that any sort of argument like this is all a bunch of BS to avoid taking personal responsibility for an accident or whatever, but I think that probably comes from living in a country where people are generally used to taking it on the chin...

I don’t generally play the attorney card, and I basically just recounted my experience in line with my original post. The warranty clearly has an exception (defect in materials or workmanship) to the rule that broken glass is not covered under warranty, and I told them that I suspected there to...

Yes, you are missing a core principle in consumer product design for manufacturers: reasonably foreseeable use and misuse, which I think your statement that the roof is not meant to be “weight bearing” ignores in how sweeping it is. Any manufacturer who makes a vehicle that has roof racks would...

Not sure ‘luck’ factors into the root cause analysis here. Manufacturing is never perfect, and every manufacturer knows with certainty that QC will not catch everything before it goes out the door. Generally they’re dealing in fractions of a percent, and they do prioritize fixing safety and...

it is glazed. The crack was not all the way through (you could not feel it on the inside of the vehicle), so it does not appear to be a safety issue to that degree.

That’s why I strongly suspect it’s an issue with workmanship and not a design defect (whether in the material selection or installation design). I spoke with the Service Center again today, and the technician said that the glass is installed by ‘robots’ in the factory, so calibration and...

Precisely!

if you’re literally just resting your elbow on someone’s ribs with the same force I was on that glass, I’m fairly certain they may not even notice. 20 lbs is probably a gross overestimate on my part.

I for sure realize and understand the physics principles here, and I assure you that this glass was extraordinarily fragile under the circumstances.

Because house windows are a much different type of glass than automotive glass. There are regulations on vehicles to ensure they are resilient to the types of forces cars will encounter that homes will not. “Bigger” glass is sort of a meaningless distinction here—-it’s about the type of glass...

Probably a mistake to even put a number on the amount of pressure. Suffice it to say, it was a ridiculously low about given my weight was entirely on the ladder and my arm was on the roof to deal with the awkward angle I was stringing lights. I should clarify that it was more forearm to elbow...

On Christmas Eve I decided to string some Christmas lights around my roof rails to get in the holiday spirit. The weather was pleasant for that time of year in SC (definitely not freezing). While standing on a 5-rung step ladder with the roof line a little under chest-level, I happened to rest...