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I canceled my order for a Quad Max due to this new policy. Given you can’t test drive it, and my delivery at the Mahwah location was effectively a poorly lit warehouse, I do not believe you can properly inspect it. This model no longer works for me. I have had several Rivians. All of which...

I don’t blame you for being angry. Wait until you need some other work done by Rivian. Their customer service has become one of the worst in the industry. Far surpassing dealership networks. It is unfortunately something you just have to accept if you want to drive the truck. Hopefully...

Sweet. Function over form, and easier to clean. :like:

They look great, but any plans to build them without the fake beadlock look?

I’m in as well. Quad Max was my original order in ’22.

Yup. 2 emails (customer service, and guide), chat, as well as a phone call. As stated above, all helpful people, but no one actually did anything or made any progress. These are also the simple things to get right or to correct. It just shows a lack of focus on the customer.

Rivian’s downward spiral for customer service has unfortunately continued. Love my truck, but everything around it from the company is just falling apart. Case in point, I ordered a set of crossbars and an extended gear guard cable for my R1T. Over a week later, I received shipping...

My heart truly goes out to you - stuff is stuff, but losing your pet is heartbreaking. I am truly sorry for your loss.

Did this go anywhere? I just picked up the version with the lid and would definitely prefer the lid-less version.

I’ve owned several P-cars, including my current Taycan. If you want to replace the Porsche experience, but go electric, buy the Taycan. The Rivian is NOT a replacement for the 911. However, I sold my GT3RS after I owned the Taycan for a year and the GT3 had 20 miles put on it. The Rivian...

I picked mine up last Friday, with the tonneau. Though it hasn’t been 100% reliable. We’ll see how long it lasts, I suppose.

Following up, I still have not heard a peep from my Guide. This is after 2 calls to Rivian customer service to start the return process. I also indicated to customer service that my guide has been completely non-responsive. I do not get the automated texts back about their operating hours...

I contacted Rivian today to return my R1T during my 7-day window, and they said they raised a ticket with my Guide. I guess I still have one?

I know, right. I’m living life so recklessly. I even turned off the lane keep assist!! Someone call my mom!

Mine does this with the braking assist on as well. I determined it’s from the pin in the assembly that connects the brake bar to the pedal. The slop in the connection causes the noise. Turning off braking assist does solve it. Refitting a new pin or better connection style would also solve it

I picked up my new truck this morning - and it did come with the tonneau cover!

My experience was quite different. I asked them quote a jeep wrangler 392 and a ram 1500. Both were well below market - enough I was willing to walk away from the trade-in credit (7.5% in CT) and sell them to local dealers.

This. They are worse than the instant carmax offers you get for free when you check market value on Edmund’s.

We've had a couple of these failures reported on the forums recently. My new truck is coming on Friday. Makes me want to pull those bolts and loc-tite them myself.

Loc-tite!