Sorry, to hear about your negative experience. We all have different levels of tolerance for these kind of things so no one can really tell how another should feel. I think you hit the nail on the head in that they should make you feel valued as a customer. I am going through this as well...
Well, I kept my fingers crossed but my worse fears came true….scheduled for pickup our DM R1T on Saturday and just received the text below. Hopefully, nothing too serious, hate to have to reject.