Update 2026.07.0 Bug - Please Update Your Payment Method in Rivian App

[Druidspirit]

Both the charger and truck have to communicate successfully for charging, at most the truck didn't know how to handle the fault it was receiving from a non-Rivian DCFC. I wouldn't say it's a software bug on Rivian's part. If this happened on RAN then it would be a different story. So, I don't really think reporting a bug is going to get anywhere. Not trying to be a dick.

My wife has issues with Tesla DCFC not working and not giving any indication of why at all on her Mach E. We aren't going to complain to Ford and tell them to fix Tesla.

Since Tesla is so open about everything the fault could be a failure to authorize payment, through a 3rd party payment system. Which would indicate to Rivian you need to update your payment information. If you updated your payment information, which it seems you did and tried the same charger again and it still didn't work. That should provide you with the answer.

Sponsored

 

[electruck]

If that were not the case or expectation, brands like Ferrari, BMW, or Mercedes would never get off the ground.

You'd think, right? But people buy those brands for the look-at-me exclusivity and the luxury/performance features and willingly accept that the vehicles are going to have a higher cost of maintenance, require more routine maintenance, and have more unexpected problems.

 

[PowerBugs]

What’s the best way to submit a bug report without Rivian Assistant trying to route you down the wrong road?

@tate16t At the Rivian app, scroll all the way down where you see
Rewards ->
Share feedback->
Book a demo drive ->

Tap on the “Share feedback”

 

[photoquests]

Exactly what I’m trying to say. No Tesla membership. I moved from one Tesla charger to another Tesla charger 10 feet away. The error message is inaccurate.

i had the same issue yesterday at a Susanville Tesla charger. Fortunately I had the Tesla app which showed that 3 of the pedestals were not working, moving to a good one solved the issue. However, as another user mentioned, if you pay Tesla the monthly “fee” and use the app to initiate a charge you will get a better price, I don’t pay the monthly fee unless I am going to be on a road trip without access to RAN stations.

 

[tate16t]

@tate16t At the Rivian app, scroll all the way down where you see
Rewards ->
Share feedback->
Book a demo drive ->

Tap on the “Share feedback”

OK thanks. I’m aware of that route but thought another option existed that I wasn’t aware of.

 

[Sempervirens]

I stopped at the Lost Hills, CA TSC at Denny's on 4/11. This charger supports non Tesla.

I was unable to charge with Tesla app with plan. Plug And Charge also failed with the payment error issue.

 

[Bippie]

Personally, I am more than willing to pay a premium for the simplicity and convenience of plug-and-charge. The fewer apps I have to deal with for charging the better. But I only take road trips a few time per year, I don't charge at Tesla on a regular basis.

I’m more than happy to make the 4 phone taps needed to use the Tesla app and save money, but to each their own

 

[electruck]

I’m more than happy to make the 4 phone taps needed to use the Tesla app and save money, but to each their own

that's just at the point of charging. there's also downloading the app, setting up an account, keeping payment details up-to-date over time, remembering to cancel the subscription at the end of the month, etc, etc. The few dollars I would save isn't worth the hassle for the few road trips I take each year. Same for EA. As soon as they added support for PnC, I had them close my account, refund my account credits, and then I deleted the app from my phone.

but I get that everyone's priorities are different.

Sponsored