FWIW, when a mobile tech jumped my vehicle before replacing the 12-volt battery, he asserted that this pack is the only Rivian-"approved" pack:
Schumacher Electric DSR165 ProSeries 2200-Amp 12-Volt Portable Car Battery Jump Starter with Digital Display DSR165
Although he used the word...
More from the FWIW Department:
Have slightly less than 12,000 miles on the SLs and recently had them rotated for the second time. No obvious wear issues, and no complaints about performance.
Per the vehicle, efficiency on the new tires dipped to a cumulative low of 2.26 miles/kwh over the...
For the ongoing credit, I have to jump through these hoops every six months:
Keep your charger connected to the internet at least 50% of the time
Charge your EV at least 13 times
Participate in at least three events
I don't believe my utility attempts to recover the $300 reimbursement if...
If you don't need the "smart" capabilities of the EVSE, then no need to fret, in my opinion.
In my case, however, my utility gives me $50 per year--and paid $300 toward the cost of the Home Flex--in order to participate in a load-sharing program that requires one of several specified EVSEs...
If spending this much time on a $2.50 issue is that important to you, most of us won't be able to help you. I agree they should refund the money, but write a letter and move on.
Either way, you can pitch it as a safety issue: stuck open is bad for driving, while stuck closed is bad for replacing a flat when you're out of cell range in West Virginia.
My nearest Service Center seemingly has always done what they could regardless of how many hoops the call center tries...
I'm no help in fixing the issue but, if you're near a Service Center, my suggestion is you drive there first thing tomorrow morning and ask that they escalate the fix, particularly invoking the word "safety." The second time my latches failed, I was able to get them replaced the same day using...