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Chicago Rivian Enthusiasts

Chicago Rivian owners and enthusiasts community

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RIVIAN CLUBS / GROUPS
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Last week, I scheduled delivery of my R1S at the Chicago Walnut St. location for 11/28. (The only options presented to me for pickup were 11/27 and 11/28.) On 11/25, someone from Rivian shot me a text letting me know there are delays with the transporter, so we pushed the pickup to 11/30. We scrambled over the weekend preparing for the purchase, which included selling one of our other cars. Last night I got a similar text letting me know there are more logistical delays, followed by an email letting me know my pickup has been canceled. They have no ETA on when I will be able to pick up the vehicle. Is anyone else going through similar issues with pickups?
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Craigins
Craigins
I went with factory pickup. If it isn't at the Chicago SC yet, see if they will let you pick it up in Normal.
RoseyRivian
Good idea. Did picking up in Normal save you on the destination fee?
Craigins
Craigins
No, destination fee is a fee that is normalized across all sales to cover delivery costs. Everyone pays the same fee no matter where they buy and pickup the vehicle.
RoseyRivian
Just wanted to hop on and give an update in case anyone else finds themselves in a similar situation. I found out the R1S was being transported from Atlanta (I purchased from the shop, not configurator) which ruled out pickup in Normal.

I reached out to my Rivian Guide to see if we'd be able to switch out the tires from the 21" road to the 22" sports since delivery is delayed. She was able to accommodate and got approval to not charge us the additional $2500 which was a nice surprise. Seems like they are acknowledging the pick-up process is still a bit of a cluster and are at least trying to make up for it where possible. We are scheduled to pick up the vehicle on Monday. Fingers crossed we don't run into any more delays!





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