cskatx
Member
- Thread starter
- #1
It won't be the color choices, or the number and placement of cup holders. It won't be about how cool the R1T bed controls can be, or the availability of a bike rack. It won't even really be about the price. For me, the one issue that will determine if my deposit becomes a confirmed order is this: how do I get service.
Even if there are no low serial-number mechanical defects, something might need attention. And when that happens, what?
Look at Tesla; there are folks with no issues, but of those who do have issues, the complaints appear to overwhelmingly be about service.
I realize that for many folks the coolness and utility of the Rivian will dominate their decision making. So maybe folks like me fall in a different purchase demographic; closer to Geoffrey Moore's "early majority" than to "early adopters." On the other hand, if Rivan ships with a reasonably crisp support model, the number of potential buyers will dramatically increase. That might be a negative, if Rivian wants more time for start up manufacturing. Or a positive, if they want to aggressively ramp up production and use early mover advantage to completely dominate their market (albeit while managing the accelerated ramp up risks).
I wonder how many folks on this forum would fall into a similar decision making priority? Perhaps most of the Rivian audience here is willing to de-prioritize the support and service topic. My Tesla early adopter friends did that because it was going to be either an extra car or one they could do without for weeks at a time, and what they really wanted was to own a Tesla.
What's your view?
Even if there are no low serial-number mechanical defects, something might need attention. And when that happens, what?
Look at Tesla; there are folks with no issues, but of those who do have issues, the complaints appear to overwhelmingly be about service.
I realize that for many folks the coolness and utility of the Rivian will dominate their decision making. So maybe folks like me fall in a different purchase demographic; closer to Geoffrey Moore's "early majority" than to "early adopters." On the other hand, if Rivan ships with a reasonably crisp support model, the number of potential buyers will dramatically increase. That might be a negative, if Rivian wants more time for start up manufacturing. Or a positive, if they want to aggressively ramp up production and use early mover advantage to completely dominate their market (albeit while managing the accelerated ramp up risks).
I wonder how many folks on this forum would fall into a similar decision making priority? Perhaps most of the Rivian audience here is willing to de-prioritize the support and service topic. My Tesla early adopter friends did that because it was going to be either an extra car or one they could do without for weeks at a time, and what they really wanted was to own a Tesla.
What's your view?
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