RforRivian
Well-Known Member
- Joined
- Jun 30, 2020
- Threads
- 24
- Messages
- 123
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- 631
- Location
- Birmingham, AL
- Vehicles
- 2012 4Runner, 2014 Equinox
- Thread starter
- #1
In RJ's email on Friday he mentioned that "we need to do a better job at communicating specifics around deliveries." However, as he went on he failed to mention how things are going to change. Based on this and the fact that he only mentioned comms regarding "specifics around deliveries" it makes me think that we will see little to know change in how often we here about product information or feature details. This was the most upsetting part of that email to me by far since he seems to think it's a big enough issue to acknowledge in a personal email to customers, yet at the same time fails to state what will change or even that plans are being made to implement change.
I will refrain from ranting further because that isn't helping anyone... Instead I think we can take some steps as part of the customer base to let Rivian know in a respectful and productive way what we want to see. I spoke to customer service and let them know what I want to see between now and September as far as communication and new information. The person I spoke to said that it is helpful for them to know what the customers want so that they can push for that information to be released. They claim that the Off-Road upgrade was made optional due to customer feedback... Well how about weekly production updates or information releases because that's what customers want?
I am in no way suggesting that we call and demand information or chat in just to say how bad comms have been. However, I don't think that asking how they plan to improve comms and giving feedback if they don't have an answer to that question is a bad thing. If you have the time and think it's worth your trouble then I would suggest contacting CS and maybe just saying something along the lines of "I know y'all said that comms need to improve... Here's what I'd like to see." Keep in mind that telling them you want to see specific features and information (like EPA numbers, drive mode info, UI walkthrough) released probably won't change the way communication is handled in the long run. I'm thinking that the suggestions should be more general. Below are some things that come to mind that might have a more significant impact leading up to production.
I will refrain from ranting further because that isn't helping anyone... Instead I think we can take some steps as part of the customer base to let Rivian know in a respectful and productive way what we want to see. I spoke to customer service and let them know what I want to see between now and September as far as communication and new information. The person I spoke to said that it is helpful for them to know what the customers want so that they can push for that information to be released. They claim that the Off-Road upgrade was made optional due to customer feedback... Well how about weekly production updates or information releases because that's what customers want?
I am in no way suggesting that we call and demand information or chat in just to say how bad comms have been. However, I don't think that asking how they plan to improve comms and giving feedback if they don't have an answer to that question is a bad thing. If you have the time and think it's worth your trouble then I would suggest contacting CS and maybe just saying something along the lines of "I know y'all said that comms need to improve... Here's what I'd like to see." Keep in mind that telling them you want to see specific features and information (like EPA numbers, drive mode info, UI walkthrough) released probably won't change the way communication is handled in the long run. I'm thinking that the suggestions should be more general. Below are some things that come to mind that might have a more significant impact leading up to production.
- Weekly production updates from RJ
- Deep dives on info they've already released (think home charger details, frunk details, rear seat leg room being shown)
- Pictures of different color and tire combos as the come off the line
- An actual schedule letting us know what info will be released and when
- Allow CS to say why they can't release certain info yet (we're still testing X, or we are finalized details with our supplier on Y) rather than saying the dreaded "S" word
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